Refund policy

If we can't supply an item you paid for

If you pay online and an item turns out to be out of stock, we'll tell you within one working day. You can choose an alternative, wait for new stock, or have the full amount for that item refunded to the card you paid with.

Faulty or damaged items

If an instrument is faulty or arrives damaged, stop using it and contact us as soon as possible with your order code or receipt and photos if you can.

• We'll check it and, depending on the fault and the warranty, repair it, replace it or refund you.
• Faults covered by a manufacturer's warranty may need to be assessed by the brand's service centre, for example Yamaha's main office. We'll tell you where to take it.
• If a delivered item arrives damaged, tell the driver and message us the same day.

If you change your mind

Every instrument is unboxed in front of you so you can play it and check it before you take it, so please make sure it's right for you at that point.

After that, we look at returns and exchanges for a change of mind case by case, because instruments differ so much. We can usually help when the item is unused and comes back with all its original packaging, manuals and accessories, together with the receipt or order code. Contact us first before bringing anything back.

What we can't take back

• Strings, reeds, drum heads, picks and other items that wear out with use, once opened or used.
• Items damaged by misuse, accidents, moisture or heat, or repaired by someone else.
• Items ordered specially for you, unless they're faulty.

How refunds are paid

• Paid online by card (PayHere): refunded to the same card through PayHere. Depending on your bank, it can take several working days to appear.
• Paid by bank transfer: refunded by bank transfer to the account you paid from.
• Paid in the shop: refunded the same way you paid.
• Delivery charges are refunded when we made a mistake or the item was faulty.

Sending an item back

If an item is faulty or we sent the wrong thing, we'll arrange and pay for its return. For other returns, please bring the item to the shop or send it at your own cost after agreeing it with us.

How to ask for a refund

Message us on WhatsApp or call with your order code (for example SS-1114-K7PQX) or receipt, what the problem is, and photos if it's a fault.

• Visit: U.G 53, People's Park, Gaswork Street, Colombo 11, Sri Lanka
• Phone / WhatsApp: 075 338 4222
• Email: sales@saisangeetha.com